System Settings - Rates

You have the flexibility to make changes to the Rates that have been already set up. To do this, go to Configuration (located under your initials in the upper right-hand corner) and access the RATES module. Choose the specific Pitch Type that you would like to modify. The Rates set for the current year will be displayed. 

To create a new rate for a different date range, click on Add Rate. This will trigger a pop-up window, allowing you to select the First and Last Night of Stay for the new date band. Enter the new price per night in the Fixed Rate box and click Add to complete the process.

As soon as the new rate is added, a yellow bar will be displayed across the top of the screen. Follow the instructions, to update the prices on your Guest Booking Page.

If you have made a mistake or you simply wish to change or extend an existing rate band or price you can edit all of the boxes displayed across the screen.

The Headings in more detail

Active: Ticking this box switches the rate band on and leaving it unticked switches it off. To completely turn off the band to all you would need to untick the Online and Admin Area options too. Use this controller to switch off a rate band in the middle of the year without deleting it.

First Night of Stay/Last Night of Stay: These are the date ranges in which you'd like your rate to take effect. 

Length of Stay: By default the length of stay, or the price per night, is based on 1. Unless you are wanting to vary your price depending on how long your guest is staying. If that's the case, please use the Support Request Form located behind the HELP button at the top of your screen and our team will assist.

Rate: Enter the price per night of the stay. 

Minimum Nights: For every date range, you can adjust the minimum nights the guest must book for. 

Arrival / Departure Days: The checkboxes start on a Sunday. You can control the days of Arrival and Deaprture by ticking the corresponding boxes, Just remember that this acts as both the arrival and departure. We currently do not have the facility to define a differing departure day from the arrival. 

Online/Admin Area: Tick the left hand side to show the rates Online. Tick the right hand side boxes to show the rates in the Admin Area. There may be instances when you want to switch off your Online rates, so that the customer can't use these to book a stay. You may have some dates that you want only Admin to see, so this controller gives you those options.

Please Note: If you try to add in date ranges where the dates overlap you will get a warning and your rates won't work correctly. Make sure one date finishes before the other starts i.e if your Last Night of Stay ends on the 31st March, then your next rate band in First Night of Stay needs to be the 1st April.

Remember to Publish Changes after you have completed your rates.