Understanding Automated Emails

This video will walk you through the automated email sequence, explaining which emails get sent out and the triggers associated with each.

We will also show you how to manually push the balance reminder email out, just in case a guest needs a further remider!

By the end of this video, you will have a clear understanding of the email sequence and how to manage it.

00:00 Introduction, Diagram Overview
00:22 New Guest and Provisional Emails
00:54 Full Payment Email, Deposit and Balance Reminder Emails
01:26 Secondary Balance Reminder Email
01:53 Payment Confirmation and Full Payment Email, Pre-arrival Email
02:25 Follow-up Email, Summary and Next Steps